Welcome aboard!

Welcome To Room.Works (RW)

As one of the first in the travel tech industry to develop hotel mapping and room-level
mapping solutions, we’re acutely aware of the critical importance of efficient and
effective mapping. You can only sell inventory that is mapped. As inventory is dynamic, constantly changing, mapping should be done regularly and with a high degree of accuracy.

After completing a Proof-of-Concept (POC) pilot with us, you should already have
access and familiarity with the product, and the value it brings. Once you’ve signed, we’ll schedule a kick-off call to align on your needs and usage. Our technical support team will be available to provide you with ongoing support should you need it.

Onboarding

• Once you’ve signed, we’ll schedule a kick-off call to align on your needs and
  usage.
• Our technical support team will be available to provide you with ongoing
  support should you need it.

Go Live Phase

Hooray! We support and cheer-on your launch, whilst continuing to monitor for any
anomalies or errors.

Ongoing Partner Success

Making sure we’re on track and hitting those KPIs!

• 24/7 Network Operations Centre (NOC) monitoring 18/7 technical support.
• Continuous tracking and monitoring of the live environment.
• Performance tracking and MoM reporting.
• Review of supply behavior and technical or operational corrections
  implementation.
• Providing actionable insights based on past months performance analysis
• Continuous development of capabilities and features suited to your needs.
• Monthly feedback and support calls