Cars Error Codes and Handling

Cars, Flights and Transfers Error Library .

During your development - once you book using TEST supplier's accounts, you might encounter E4100, E4050 many times, i.e booking attempts will not always be confirmed. - This is normal when working with supplier's TEST accounts.

Error CodeTexthandling
I0200Operation successful.
I0404No results found. Supplier Name: {0}, Contract Id: {1}.
I0405Request Not Supported. Supplier Name: {0}, Contract Id: {1}.
I0406Credit card details are provided when not required. Credit card details will be ignored.
I0600Duplicate passenger name. Will try to fix the name and re-book.
I0601Passenger name too short. Will try to fix the name and re-book.
W4305Supplier Communication Error. Supplier Name: {0}, Contract Id: {1}.
W4306"Supplier Data Parsing Error. Supplier Name: {0}, Contract Id: {1}.Please check the supplier's response in our log system. If the supplier's response seems valid, please contact us at [email protected] .

In any other case, kindly contact the supplier with details and the relevant logs.
W4307Supplier Timeout Error. Supplier Name: {0}, Contract Id: {1}.
W4308Wrong configuration at supplier's system. Supplier Name: {0}.
General errors
E0300SessionId not found.Probable to happen when you are trying to access a session which is already expired. Please report this error to [email protected] .as soon as you encounter.
E0500Internal error.Severe Internal Service Error. If the error occurred during a booking attempt, please verify in supplier system if the booking has been created or not, before sending an additional booking request, to prevent duplicated bookings.

Please report this error to[email protected] . as soon as you encounter.
E0501Request {0}.{1} doesn't exist.
E0502Supplier action is not implemented
E0999Unknown error.
E1000Supplier error.
E0400{0} action cannot be performed on a segment with status {1}
E1100Invalid request data. Something in your request didn't pass our validation. See detailed error message for more info. Check for 2 letters valid state (for US only), check for credit card details, etc.
Permissions and Authorization errors
E2000User '{0}' not authorized to perform '{1}' action.
E2001User access denied.Enable user
E2002Resource limit reached.Means that you've exceeded the amount of allowed requests per second. If you are using your own cluster - please make sure that your traffic is directed to your dedicated endpoint. For more assistance, please contact [email protected] .
E2050Segment access denied.
E2060Credentials not specified.
E2061Couldn't verify credentials.Make sure you are using valid credentials and verify in B2b that the user is not locked.
E2062Providing both Credentials and SessionId is not allowed.
E2063Credit-card is suspicious (did not pass fraud check)
Order errors
E2300Segment not found
E2301OrderId Mismatch
Payment errors
E3000Payment not authorized.Probably credit card issue such as wrong credit card type/number/cvv, etc. or the card was declined. You can display message in your side: "Please verify your credit card details"
E3001Payment was not committed.
E3002Charging service-fee is not allowed on a 3D-enabled payment gateway account.
E3010No payment methods are defined for the user. Please check the user settingsCheck the user settings and make sure the user has the option to book with cash or credit.
E3020User is not allowed to book non-refundable Net rates. Please check the user settingsCheck the user settings and make sure the user has the option to book non-refundable rates (if needed)
E3030User doesn't have enough Obligo to book this rate. Current obligo: {credit}{currency}, Required obligo {required obligo} {currency}. Please check the obligo settings.Check the Obligo settings on the user (and its father node) level
E3040'{}' was specified as the SelectedPaymentMethod, but the allowed PaymentMethod for this package is: '{}'.Amend the SelectedPaymentMethod
E3050Payment method is not available.1. Make sure you have set up enough obligo for the user/branch. "Admin" ==> "Obligo"

2. Make sure the user is allowed to book cash/non-refundable/credit card. "Admin" ==> "Users"

3. Make sure in supplier contract, that "Can book" option is checked. "Admin" ==> "Contracts"

4. Make sure to use the applicable PaymentMethods returned in GetPaymentPreferences response.
E3100Credit card type is not allowed.
E3101Segment already marked as paid.
Flights errors
E3500Fare rules can't be retrieved.
E3501Route id '{0}' not found in search results.
E3600Hotel Id '{0}' not found in search results.You are trying to book hotel that wasn't returned in results from current session. Acquire new session or try to book another hotel.
E3601Package Id '{0}' not found in search results.Probable to happen when trying to access or operate on a package that wasn't returned in results from current session or when a session is expired. Acquire new session.
I3701No mapped hotel ids were found. Supplier Name: {0}
I3702No mapped locations were found. Supplier Name: {0}, Location Id: {1}
W3703Search by {0} not supported by the supplier. Supplier Name: {1}
Common errors on retrieving data
E4300Failed to retrieve searched details.An error occurred when trying to process results from the suppliers. Please report this error to [email protected] .as soon as as you encounter.
E4301No matching item found.Please send another Reprice request - this time with correct package.
E4302Failed to read session data.Probable to happen when you are trying to access a session which is already expired. Please report this error to [email protected] . as soon as as you encounter.
E4303Currency '{0}' not supported.
Booking errors
E1101Booking price out of range.

Discount value is invalid
Please make sure that you are sending the package price as returned on our search response.

If you are willing to book at a lower price than returned in the API (provide a discount) - please contact our support to enable this functionality for you.
E4000Invalid book request dataMake sure you are sending all the mandatory fields in booking request. Use only English characters in names/addresses, etc.
E4050Item cannot be booked.The supplier couldn't confirm the booking and returned an error.
E4051Booking is not allowed on this account.Make sure in supplier contract, that "Can book" option is checked. "Admin" ==> "Contracts"
E4052Duplicate bookingThe booking failed on the supplier side - the supplier returned an indication of a duplicate booking. Therefore any further attempt is blocked on the supplier side.

Best error handling on the client side would be to alter the passenger names by appending an 'A' to lead pax and 'B' for the second pax, etc, and resend the booking request.
E4053The requested package is not currently availableThe supplier failed to book the selected offer. No booking has been created.
E4060Item cannot be booked.Funds/deposit/out of credit issue. - Contact the supplier to refill /deposit, to prevent such errors.

Refrain from making any booking attempts with the supplier until resolved
E4070The supplier rejected the book attempt No booking created, no segment created.
E4100This booking can not be confirmed, as it is not available anymore.The supplier couldn't confirm the booking. Probably no availability from the supplier. Try to book another package.
E4101Cannot book the same item twice in the same session.The system received an additional book request for a package ID, which was already booked in a previous attempt.
Cancelation errors
E4500 Booking cannot be confirmed due to no pre-book response receiveThere are 2 common scenarios where this error can be returned:

1. The supplier returned invalid or unexpected cancellation policy response, or didn't return any rates / dates / fees at all.

2. There was a price change for the selected package, between search response price to cancellation policy response price.

Cancellation policy request to our API triggers (not always) another call to supplier, to get up-to-date (more recent) prices and availability for the selected package, unlike the initial search request to supplier, that might return cached prices.

In that case, in order to avoid price discrepancies and eventually prevent financial damage, we return this error message.
E4501Item cannot be canceled.Contact our support team [email protected] .
E4502Cancel item not supported.
SmartBook Errors
E6000SmartBook failed - internal error
E6001SmartBook failed - search error
E6002SmartBook failed - book error
E6007Invalid value sent in 'ContractIds' fieldThe 'Allowed contracts for book' setting which is defined for this user in the Backoffice is 'Controlled via API request', but no contract ids were specified in the request. Please specify the contract ids in the request or change the setting in the Backoffice.
E7001User is not authorized to use SmartBook feature via APIContact our support team [email protected] .
E4080Request timeout limit reached. No booking occurred.