Product Delivery
Overview
This document outlines the key differences among Software as a Service (SaaS), Platform as a Service (PaaS), and Base delivery methods in product delivery.
SaaS offers a fully managed service with Gimmonix handling most aspects, suitable for various cloud platforms.
PaaS and Base, initially tailored for Azure with plans to expand to AWS and GCP, offer more customer control over deployment and infrastructure.
Key differentiators include cloud provider flexibility, hardware/server management, and varying levels of customer involvement in platform access, security, and maintenance.
SaaS / PaaS / Base key differences
| Infrastructure | Importance | SaaS Delivery method | PaaS Delivery method | Base Delivery method |
|---|---|---|---|---|
| Technical aspects | ||||
| Cloud provider - Our platform works natively in Azure cloud. Making the solution run in other Cloud platforms is on our roadmap and will require some development effort. | In the short term (2023) we can't deploy PaaS to other than Azure cloud platforms. | Any | Azure (later AWS, then GCP) | Azure (later AWS, then GCP) |
| Hardware/Servers - The solution/platform is running on our or clients "cloud" deployment | This impacts who needs to carry the hardware/server usage costs | Platform runs on Gimmonix side | Platform runs on Customer side | Platform runs on Customer side |
| Hardware/Servers costs - Gimmonix can cover some of the hardware costs for SaaS as long as the customer is operating under a defined threshold (for example no more than 3 parallel search queries). Above that threshold customer needs to either migrate to dedicated resource group on Gimmonix's cloud or opt for PaaS delivery method. | Gimmonix aim is not to have hardware/cloud costs to be associated with Platform fees Gimmonix charges the customers. | Gimmonix or Customer according to set thresholds (Query per second) | Customer | Customer |
| Data storage - Logs and sessions data | Storing this information requires growing costs associated with it. In SaaS we're storing only few days of data, unless the customer is using dedicated servers. | Stored on Gimmonix side for limited time | Stored on Customer side | Stored on Customer side |
| Scale/control - Who controls the scale and costs of the servers | For most of our audiences, we prefer not to handle their scale/cost or associate those with us (in terms of cost of service associated) | Gimmonix | Customer | Customer |
| Platform access control - Defines who is controlling the access to the platform. | Gimmonix | "Gimmonix - platform access Customer - cloud access" | Customer | |
| Tech stack / dev framework - The development language used ( for example C# .Net, PHP, Python, Java etc) | Clients that don't develop in C# can't consume our Code (but still can work using our SaaS or PaaS offering) | Any | Any | .Net |
| Code access - Defined whether the customer have access to Gimmonix source code of the platform | 🔴 | 🔴 | ✅ | |
| Integration and interaction with the platform - Defines using which services (public or internal) the Customer can interact with the platform. | Public API | Internal API (similar to public API) | Public/Internal APIs and custom access | |
| Latency - Overhead and delay caused by cross platform, cross cloud interactions | The closer the platform is to the Customer's own cloud/tech stack, the lower the latency would be | High | Low | Low |
| Time to implement - Overall effort and time needed to setup and implement Gimmonix's platform. | 2-4 Weeks | 4-12 Weeks | 12-36 Weeks | |
| Security & Risk management | ||||
| Dependence on provider - Defined the level of technical and business dependency on Gimmonix as platform provider | PaaS (and Base) versions provide Customer with more control over Hardware/Technical infrastructure and ability to resolve certain issues without depending on Gimmonix. | Full | Partial | None |
| Data sharing - The level of customer's data visibility to Gimmonix | In PaaS (and Base) versions, the information like pricing, reservations, consumer data etc don't leave the environment, while SaaS has a shared environment for all its customers. | Full | Partial | None |
| Security - The level of security related configuration available to the customer. | While Gimmonix invests into overall safety and security of its Platform, in Paas (and Base) versions the customers have extended means of enhancing security. | Moderate | High | Extended |
| Redundancy capabilities - What happens in an unlikely event of Gimmonix's inability to deliver technical or operational services. | Paas (and Base) versions have lesser dependence on Gimmonix immediate state. PaaS and Base can continue to operate for a significant period of time. | Limited | Moderate | Full |
| DRP (disaster recovery protocol) - Some companies want to have a back up plan in place. | Having a DRP carries extra cost as Gimmonix or Customer need to cover additional "deployment" in standby mode. | Offered at extra cost (to both Gimmonix and either its or Customers cloud provider) | Can be offered at extra cost to Customers | Customer decides |
| SLA - Service level agreement. Defined on case by case basis according to solution scope and account size. | "Gimmonix is offering 2 important aspects of the SLA: 1. Uptime 2. Support service response time 3. Accuracy of data (pricing, mapping etc)" | Custom | Custom | Custom |
| Maintenance and support | ||||
| New developments - Who is managing new feature and components development for the platform | Gimmonix | Gimmonix | Gimmonix | |
| Service (maintenance, deployment) - Who is managing updates and upgrades to the platform | Gimmonix | Gimmonix | Gimmonix | |
| Support services - What kind of support is being offered by Gimmonix | Tech support, bug fixes, onboarding, training | "Tech support, bug fixes, onboarding, training DevOps support + PaaS fit/sync with Customers ecosystem" | Post delivery tech assistance for a period of 30-90 days | |
| Business model | ||||
| Commercial models - Which models are applicable | Licensing or Gain Share | Licensing or Gain Share | Code copy sale | |
| Booking fees - For customers who use our platform for sell hotel products | Not applicable for Mapping standalone | ✅ | No booking fees | No booking fees |
| Suppliers paying for bookings to Gimmonix - Some suppliers are paying to Gimmonix for bookings | Gimmonix can choose not to charge booking fees from suppliers, improving competitiveness of prices delivered to Customer | ✅ | "No - Gain share model Yes - License model" | 🔴 |
| Available suppliers - Whether a customer has access to all or part of available suppliers | Only suppliers that are paid for | All suppliers are open at no extra cost | All suppliers are open at no extra cost | |
| Fit for Tech companies - Is the product delivery method relevant in Tech companies sales? | We can't offer SaaS model to Tech companies due to Cloud costs and user sync challenges | 🔴 | Limited for Internal usage only | Unlimited usage for Internal and External services |
| Expense classification - How is the licensing classified on Customers side and which budget it may belong to | Opex | Opex | Opex | |
| Cloud platforms as channel | ||||
| Can be consumed via Cloud marketplaces - Our platform can be accessed via could marketplaces | - future looking capability from 2024 | 🔴 | ✅ | 🔴 |
| Can be recognized against committed usage? | Companies can consider purchase via the marketplaces as part of their committed usage to their cloud provider | 🔴 | ✅ | 🔴 |
Updated 3 months ago