Error Code & Handling

Below is a detailed list of potential errors you may encounter while using the Ratebook API, along with the recommended handling for each error.

Error Code	Error Message	Description	Handling
`E8007`	SmartBook failed - could not find a better price offer.E8009	SmartBook failed to find a better deal.	Proceed with your original room option.
`E2061`	Couldn’t verify credentials.	Username or password are incorrect.	Ensure that a valid credentials are provided. You can reset password through the back-Office.
`E10003`	Valid residency must be provided.	A null or invalid residency has been provided.	Ensure that a valid ISO Country Code was provided.
`E10000`	Check in date should not be in the past.	A valid Check-in date should be only in the future.	Ensure the Check-In date is in the future.
`E10000`	Check out date should be after the check in.	Check-In date can’t be before the check-out date.	Ensure the Check-In date is after the Check-Out date.
`E10003`	Valid Currency must be provided.	A null or invalid currency has been provided.	Ensure that a valid ISO currency Code was provided.
`E20000`	Lead Pax Room ID must be provided.	LeadPaxRoomId wasn’t provided.	Ensure that a valid LeadPaxRoomId is being provided.
`E10003`	WorkMode must be provided.	WorkMode wasn’t provided.	Ensure that a valid WorkMode is provided.
`E10003`	Language is invalid - Only ‘en’ (English) is currently supported.	A null or invalid language has been provided.	Ensure that a valid ('en) language is provided.
`E20000`	Passenger Id must be provided.	A null or invalid Passenger Id has been provided.	Ensure that a valid Passenger Id is provided.
`E20000`	Room ID must be provided in Passenger Allocation.	A null or invalid Passenger Allocation has been provided.	Ensure that a valid Passenger Allocation is provided.
`E20000`	Name must be provided for a passenger.	Passenger Name wasn’t provided.	Ensure that a valid Passenger name is provided.
`E10001`	There must be at least one adult in each room.	No adults has been allocated in a room.	Ensure that each room is allocated with at least 1 adult.
`E10001`	Room Basis must be provided.	Room Basis wasn’t provided.	Ensure that a valid Room Basis is provided.
`E10001`	Room name must be provided.	Room name wasn’t provided.	Ensure that a valid Room name is provided.
`E10001`	Room Id must be a valid, non-empty Guid.	A null or invalid Room Id has been provided.	Ensure that a valid Room Id is provided.
`E20000`	All passenger Id must be unique.	A null or invalid Passenger Id has been provided.	Ensure that each passenger Id is a unique Guid.
`E4000`	Book request does not match selected package - room b95a5248-bb4c-43d6-abe1-bf5cee98b62b should contain 2 adults.	A null or invalid Allocation has been provided. Each Additional Passenger should be allocated in the respective room.	Ensure that the rooms allocation are valid : - If there more that 1 room, ensure that each room is assigned with the correct Adults counts and kids ages. - Ensure that allocation in the AddionalPassegners element are the same as in the Rooms element.
`E4000`	Book request does not match original search request - mismatch in kids ages.	Kids Ages doesn’t match the AdditionalPassengers Types.	Ensure that passengers allocations are matching to the requested Rooms element .
`E8009`	Couldn't find a better offer.	No rates were received for this property.	No rates were received for this property - no action can be taken as there are no rooms available.
`E8009`	Couldn't find a better offer.	No available rates were received for this property.	No rates were received for this property - no action can be taken as there are no rooms available.
`E8009`	Couldn't find a better offer.	A better alternative rate wasn't found.	No alternative rates received for this property - no action can be taken as there are no rooms available.
`E8010`	Couldn't execute a book confirmation request.	A better alternative rate validation has failed
`E20306` / `E4080`	Request timeout limit reached. No booking occurred.	A booking process has reached its timeout before executing book confirmation	A booking process has reached its timeout before executing book confirmation, no booking occured in such case.
`E8011`	Technical failure	A booking confirmation process has failed	Supplier confirmation Error - results an 'ER' status. Please verify in the supplier's system whether the booking was created or not, before sending any additional booking request for the same package, to prevent accidentally duplicated bookings
`E8012`	Couldn't confirm a better booking price	A better alternative rate couldn't been confirmed	No alternative rates at a better price point received for this property.