Overview

SmartBook is crafted to enhance the success rate and profitability of hotel bookings.

Bookings might not go through due to issues like the supplier declaring a "sold out", "price change" or other errors at the time of booking.

SmartBook empowers the system to exhaust all options to ensure a booking is successful at the chosen hotel.

The main aim of SmartBook is to streamline the process of booking the desired room or rooms at the specified price, all in a single transaction.

Once the booking request is initiated, no additional steps are needed.
This feature is built with an advanced business logic layer, designed to maximize profit and boost the likelihood of a successful booking, even in scenarios like room unavailability or fluctuating prices.

When activated, SmartBook will search for an alternative package than what was initially requested by the user.
However, this alternative will always be of equal or superior quality in terms of room specifications, board options, cancellation policy, refundability, and will fall within an acceptable price range deviation.

SmartBook modes

1. ProfitGen -
   ProfitGen operates by searching for more affordable rates while keeping the room type, basis, cancellation policy, and other factors unchanged. It then secures the more economical rate, aiming to enhance and maximize profits for each booking inquiry.
2. ErrorRecovery -
   ErrorRecovery triggers when a booking fails due to sold-out rates, unavailability, or price changes. It then locates a comparable rate for the unsuccessful booking and rescues the booking attempt.

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SmartBook Error Recovery mode is applicable only when markups are managed through the Gimmonix HSP system.

SmartBook Development requirements

SmartBook may book a room from a different supplier and buying price that was selected on the GetPackages step,
In case that the selected package (before the booking) is stored in your system (supplier name and buying price), after the SmartBook take place, need to store the new supplier and room details as been actually booked.

updated details can be pulled through: GetSmartBookData and GetSegmentSmartBookData.

Configuration

Once the SmartBook is enabled, you can navigate to the "SmartBook Settings" by following the steps :

1. Choose the desired Node/User to configure SmartBook to.
2. Click on "SmartBook Settings" tab :

3. Apply the wanted configuration.

Configuration Explained

1. General Settings

2. Cancellation Policy Settings

Book user's selection first if ...

4. If the users selection failed

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How it reflects

1. SmartBook reports

2. Manage Orders screen

Whenever SmartBook feature is being triggered , there's 2 indicators which will indicate what mode of SmartBook triggered in the "Manage orders" screen :

ProfitGen - will indicate with -

For Example - In this case SmartBook increased the profit by 10.14 USD :

ErrorRecovery - will indicate with -

For Example - In this case , SmartBook salvages a failed booking :

In this case , SmartBook salvages a failed booking with profit of 96.22 $ instead of 102.53 $ :