Mapping - Supports & Service Packages
| Feature | Description | Included |
|---|---|---|
| Self-Serve Platform | Designed for hassle-free, self-service usage with no traffic fees. | Self serve |
| Zero Traffic Fees | Our service incurs no traffic fees, ensuring cost-effective operations for your business. | None |
| Support and Collaboration | Includes onboarding, tech support, and access to collaboration tools for effective project management. | ✅ |
| User-friendly Ticketing System | Leverage our Zendesk support system for hassle-free issue reporting, with response times tailored to issue severity. | ✅ |
| Support availability | Ticket response time according to issue severity. | Priority: (1) Support portal (2) Email |
| SLAs and Account Management | Offers detailed service level agreements for uptime and support, along with dedicated account management. | |
| Service Level Agreements (SLAs) | Benefit from defined response times for requests and tickets, alongside guaranteed uptime and service availability for both WebApp and API, ensuring reliability and trust in our solutions. | Regular - within 72 hours Important - within 48 hours Critical- within 8 hours |
| Technical SLA | Up time and service availability (WebApp) | 99.3% |
| Technical SLA | Up time and service availability (API) | 99.3% |
| Usage limits | Mapping run - frequency limitations | 1 a week |
| Innovation through New Integrations | Open doors to new possibilities with the development of supplier loading automation, allowing for seamless integration of new data sources into your mapping strategy. | 3000/Year |
Updated 6 months ago