Orders and Segments Statuses (Dynamic Packaging)
Important Note !
A Segment represents a booking for a specific service type, such as Hotels or Flights.
An Order may consist of multiple segments, depending on how the supplier handles multi-room bookings. Some suppliers create a single reservation for multiple rooms, while others, like Tourico, DOTW, and Expedia Rapid, create separate reservations for each room.
In these cases, you will receive one OrderID from our system, along with multiple Segment IDs, based on the number of reservations the supplier creates.
Additionally, a separate segment will be created for each flight booking.
Since cancellations and status checks are performed at the segment level, please ensure that when canceling a segment under the same Order ID, you submit cancellation requests for all associated segments.
Hotel Segment Statuses
| Status | Explanation |
|---|---|
RQ | Requested. The package you requested is waiting for the supplier to confirm it. |
CX | The order is canceled. |
OK | The booking has been confirmed. |
RJ | The booking request was rejected by the supplier. Final status, i.e cannot be changed. |
PE | Pending. The reservation was confirmed on the supplier side, but when Check-Status requested - invalid status returned from the supplier. Requires manual handling and verification of the segment status on supplier system. |
PF | Payment Failed - The Credit Card has been authorized on the full amount by the Payment Gateway, however, the commit step (actual charge) failed. Applicable only for clients who are using one of the integrated Payment Gateways to process a credit card transaction. Most of the payment gateways have their own transaction management panel, where you can locate the transaction, either by last 4 digits of the credit card or transaction id (can be retrieved from the 'Manage Orders' screen on our B2B), and manually force the commit on the credit card. Please note that the booking was actually created on the supplier side, thought payment hasn't been collected successfully. PF status can be changed manually to "OK", using our B2B/Backoffice, under 'Manage Orders' screen. |
ER | Error occurred during the booking attempt. Might be an outcome as a result of an unexpected booking response from the supplier, timeout error, connection close, or any other issue. Please verify in the supplier's system whether the booking was created or not, before sending any additional booking request for the same package, to prevent accidentally duplicated bookings |
PI | Pending Invoicing Status can be changed manually to "OK" using our Back Office |
Flight Segment Statuses
| Status | Explanation |
|---|---|
| PNR | Created PNR status - Booked. |
| TRQ | Ticketing requested. |
| CRQ | Cancellation requested. |
| TKT | PNR was ticketed. |
| MAN | Error, status came from the supplier is not clear. The segment required Manual handling. |
Updated 4 days ago