Hotel Ranking and Reviews

HSP provides rating and reviews, the data been pulled from different suppliers: TrustYou, Expedia, Booking.com
in order to receive rating and reviews the client has to have a valid contract with at least one supplier.

This data can be simply and seamlessly integrated as part of hotels searching process, and to present it to end consumers.

TrustYou

TrustYou reviews and rating empowers you to enhance your booking platforms with real-time and customizable review content .
Guest reviews and ratings offer crucial insights that travelers rely on when planning and booking their hotels .

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NOTE :

By default the response will neither contain TrustYou content, nor call reviews service, unless you have a contract signed with TrustYou.

You can contact TrustYou on [email protected] and once you have a contract signed with them, please contact us and we'll activate it for you.

Please be advised that you can retrieve TrustYou reviews only for hotels that were returned on the session and only by sending "ExcludeHotelDetails = False" in the search request.


TrustYou reviews and rating in the "SearchHotels"

Once a "SearchHotels" is initiated - the response will contain the following data :

  1. "StarRating" - Hotel's star rating .
  2. "TripAdvisor"/"Rating" - The rating of the hotel by TrustYou's clients .
  3. "TripAdvisor"/"RatingImageUrl" - An image with rating as in the "Rating" field .
  4. "TripAdvisor"/"ReviewCount" - The number of reviews available for this hotel in TrustYou .
Example "SearchHotel" Response with TrustYou enabled

Example "SearchHotel" Response with TrustYou enabled


TrustYou - "GetHotelInfo" call

In addition to the hotel data provided during the "SearchHotel" step, there is an additional call called "GetHotelInfo" .

When initiating the "GetHotelInfo" call, the response will include comprehensive information, including the hotel's reviews URL, rating breakdown, reviews summaries, and more.

This data can be utilized to present valuable and vital information to assist clients in their booking process and decision-making.

Request Parameters

FieldExplanationMandatory
SessionIDThe session ID returned in the SearchHotels stepโœ“
HotelIDHotelID (which returned in the SearchHotels responseโœ“

Example Request -

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
    <s:Body>
        <GetHotelInfo xmlns="http://tempuri.org/">
            <sessionId>/215/122994/D20231101T084053/0b7660da7dc944a2826e8ec8db29ee44</sessionId>
            <hotelId>4020940</hotelId>
            <domain i:nil="true" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"/>
            <language>en</language>
        </GetHotelInfo>
    </s:Body>
</s:Envelope>

Example Response -

<s:Envelope
	xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
	<s:Body>
		<GetHotelInfoResponse
			xmlns="http://tempuri.org/">
			<GetHotelInfoResult
				xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
				<AllReviewsUrl
					xmlns="">https://api.trustyou.com/hotels/882baef7-44b6-415f-a0bc-5b8134f59edf/meta_review.html?lang=en&amp;key=f1836b22-0422-47bc-8d5d-2c487fcde198
				</AllReviewsUrl>
				<HotelInfoResult
					xmlns="">
					<RatingBreakDown>
						<RatingBreakDown>
							<NumReviews>108</NumReviews>
							<Score>1</Score>
						</RatingBreakDown>
						<RatingBreakDown>
							<NumReviews>83</NumReviews>
							<Score>2</Score>
						</RatingBreakDown>
						<RatingBreakDown>
							<NumReviews>185</NumReviews>
							<Score>3</Score>
						</RatingBreakDown>
						<RatingBreakDown>
							<NumReviews>899</NumReviews>
							<Score>4</Score>
						</RatingBreakDown>
						<RatingBreakDown>
							<NumReviews>3576</NumReviews>
							<Score>5</Score>
						</RatingBreakDown>
					</RatingBreakDown>
					<ReviewSummaries>
						<UserReviewSummary>
							<ContentSummary>Great location.;Central location with great sightseeing, dining out and shopping.;Near to public transport and the airport.;Good car access, but so-so parking.;Relatively close to the beach.;Near Dubai Mall/Burj Khalifa;Immaculate surroundings;Amazing restaurants</ContentSummary>
							<Language>en</Language>
							<RatingImageUrl>https://carsolizeprod.blob.core.windows.net/images/TrustYou/5.png</RatingImageUrl>
							<Title>Location</Title>
						</UserReviewSummary>
						<UserReviewSummary>
							<ContentSummary>Restaurant service is friendly and professional.;Good reception and housekeeping.;Room service is perfect.;Recreation staff is nice.;Great concierge service.;Great hotel security.;Good shuttle service.;Great valet service.;Booking process should be better organized.;True hosts;Rose petals wonderful;Wonderful front desk</ContentSummary>
							<Language>en</Language>
							<RatingImageUrl>https://carsolizeprod.blob.core.windows.net/images/TrustYou/5.png</RatingImageUrl>
							<Title>Service</Title>
						</UserReviewSummary>
						<UserReviewSummary>
							<ContentSummary>Nice bar with tasty alcoholic drinks.;Asahi on tap;Complimentary cocktails;Great rooftop terrace bar</ContentSummary>
							<Language>en</Language>
							<RatingImageUrl>https://carsolizeprod.blob.core.windows.net/images/TrustYou/5.png</RatingImageUrl>
							<Title>Bar</Title>
						</UserReviewSummary>
						<UserReviewSummary>
							<ContentSummary>Reasonably priced, tasty breakfasts.;Excellent selection for breakfast;Great buffet breakfast;Breakfast delicious</ContentSummary>
							<Language>en</Language>
							<RatingImageUrl>https://carsolizeprod.blob.core.windows.net/images/TrustYou/4_5.png</RatingImageUrl>
							<Title>Breakfast</Title>
						</UserReviewSummary>
						<UserReviewSummary>
							<ContentSummary>Clean, spacious rooms, comfortable beds, and good views.;Old rooms with so-so maintenance and poor furnishing.;Large, so-so bathroom.;A/C and minibars are so-so.;Great shower.;Adequate balcony.;Rooms: Exquisite;Marvelous view;Breathtaking views</ContentSummary>
							<Language>en</Language>
							<RatingImageUrl>https://carsolizeprod.blob.core.windows.net/images/TrustYou/4_5.png</RatingImageUrl>
							<Title>Room</Title>
						</UserReviewSummary>
						<UserReviewSummary>
							<ContentSummary>Good internet service.;Average wifi quality.;Complimentary Wi-Fi</ContentSummary>
							<Language>en</Language>
							<RatingImageUrl>https://carsolizeprod.blob.core.windows.net/images/TrustYou/4_5.png</RatingImageUrl>
							<Title>WiFi</Title>
						</UserReviewSummary>
						<UserReviewSummary>
							<ContentSummary>Clean rooms.;Clean hotel facilities.;Entire hotel very well maintained and clean;Clean Place,;Exceptionally clean</ContentSummary>
							<Language>en</Language>
							<RatingImageUrl>https://carsolizeprod.blob.core.windows.net/images/TrustYou/4_5.png</RatingImageUrl>
							<Title>Cleanliness</Title>
						</UserReviewSummary>
					</ReviewSummaries>
				</HotelInfoResult>
				<UserReviewResult
					xmlns=""/>
				</GetHotelInfoResult>
			</GetHotelInfoResponse>
		</s:Body>
	</s:Envelope>

Please note the AllReviewsUrl tag, links to a webpage that displays even more information, and can be displayed on your website as well.

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NOTE :

If the response shows an error or "No reviews retrieved" this typically occurs because reviews are not available from TrustYou.